FAQs

TB Trust offers following services:

• Mobile Banking
  
  • Balance enquiry
  • Account details
  • Fund transfer to self-account, within bank and other bank
• Card service - We offer only for debit card
  
  • ATM card request
  • ATM card replacement
  • ATM card block
• ATM Service
  
  • Cardless withdrawal
  • On-us withdrawal (TB Trust card in TB Trust ATM terminal)
  • Off-us withdrawal (Other Card in TB Trust ATM terminal)
  • Remote on-us withdrawal (TB Trust card in other bank terminal)
• TPayRemit
• TRemit

TPay is a mobile application from TB Trust that allows our customers to carry out financial and non-financial transactions using mobile phones and tablets. Through TPAY customers can view their account balances, term deposits, loan details, fund transfer, pay utility bills, mobile top up, load wallet and initiate payment via QR scan and pay.

Please ensure that you have saving account with email and mobile number registered with us. If you want to add or update your email account or mobile number with us, please download the [form] and send it to info@tbtrust.com after completing it. Along with the email, please send us.

Once the email or mobile number is added to our system, please follow the following procedure (attached procedure to register TPay)

The customers can view their account balances, term deposits, loan details, fund transfer, pay utility bills, mobile top up, load wallet and much more to come.

No charges for Registration and banking transaction using TPay

First, you have to register for internet banking online services through our website https://secured.tbtrust.com. After successful validation of information submitted, you will receive user id and your password in your registered mobile and/or email id.

You can change/reset your MPIN by logging in to your TPay using internetB Trust ng username and password.

• Self Transfer: Transfer of fund to your own account within TB Trust
• Internal Transfer: Transfer of funds to any other registered account within TB Trust
• Domestic Transfer: Transfer to other domestic bank accounts within Bhutan from your TB Trust Account.

Transaction initiated as immediate cannot be cancelled or changed once it is completed. Request to Pay Later and/or SI/Repeat Transfer can be modified or cancelled.

You can pay your utility bills to service providers like Bhutan Telecom, Tashi Cell and Bhutan Power Corporation using TPay.

• Mobile Top Up: Recharge talk time & Data plan (BTL and TICL)
• Tashi Cell Postpaid & Internet Leased line payment
• BPC Electricity bill payment.

Yes, provided you have internet access. Avoid using TPay over public internet access such as free WIFI, airport etc.

Please contact your nearest Branch or Customer Service (Toll Free Number 7070 during office hours).